PREMIUM Customer Support delivers system support through a combination of self-service tools, available 24 hours a day, seven days a week, and an effective support services programme.

Participation in the Software Support Programme entitles the customer to a full range of support services and other strategic deliverables including:

- Use of future system upgrade releases
- Access to software support services
- Preferential rates for customisation and consulting services
- Rights to enhancements or patches for bug fixes